Customer Testimonials

Recently purchased a Solterra and our customer experience was excellent. Our sales consultant, Adam Ciotola answered all our questions, offered sound advice on aspects of owning our first electric car, and did not pressure us in any way. We could not have asked for a better buying experience.

Miles Crawford was great at helping me find a car that met my needs. He made effort to answer my questions and accommodate my wonky schedule. The whole process was simple and as enjoyable as buying a car in-person could be.

I had been driving a 20 year old Hyundai Sonata, and it was time to get a new vehicle. I told my son, who was helping me with this process, that I wanted to explore getting a Subaru. My husband had driven a Subaru for decades before he passed away last year. He set up an appointment for me with Jens Larsen and I took a test drive in a 2024 Impreza and a 2025 Legacy. I purchased the Legacy on 10/31/26. Throughout the process, Jens was extremely helpful, courteous and friendly. I would highly recommend him to anyone interested in purchasing a Subaru. ... Read More

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Google - Nov 9, 2026

I had been driving a 20 year old Hyundai Sonata, and it was time to get a new vehicle. I told my son, who was helping me with this process, that I wanted to explore getting a Subaru. My husband had driven a Subaru for decades before he passed away last year. He set up an appointment for me with Jens Larsen and I took a test drive in a 2024 Impreza and a 2025 Legacy. I purchased the Legacy on 10/31/26. Throughout the process, Jens was extremely helpful, courteous and friendly. I would highly recommend him to anyone interested in purchasing a Subaru. He will provide you with great customer care.

Jens is the best salesman at a car dealership I have ever worked with he was very knowledgeable and helpful with the buying process!

We purchased a Subaru Outback Touring XT and are VERY PLEASED with it. Besides the quality of the car, the sales experience was actually pleasant. We were expecting sales pressure and did not receive any pressure from sales. Josh Herbert was our salesman and he was very courteous, professional and knowledgeable. He handled all questions easily. I can't recommend Josh more. It was a pleasure working with him. The same goes to Brandon in finance. We got through all the paperwork and questions with no pressure to purchase more. Overall it was a surprisingly and refreshing experience for my ... Read More

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Google - Nov 5, 2026

We purchased a Subaru Outback Touring XT and are VERY PLEASED with it. Besides the quality of the car, the sales experience was actually pleasant. We were expecting sales pressure and did not receive any pressure from sales. Josh Herbert was our salesman and he was very courteous, professional and knowledgeable. He handled all questions easily. I can't recommend Josh more. It was a pleasure working with him. The same goes to Brandon in finance. We got through all the paperwork and questions with no pressure to purchase more. Overall it was a surprisingly and refreshing experience for my wife and I in purchasing a car. I would highly recommend Josh and Brandon and the Flatirons Subaru. 5 stars! Thank you.

Our experience with Jens was great. One of the best car buying experiences we've had.

Flatirons Subaru is amazing! I was fortunate to work with two of the best, our Sales Team Member/Consultant, Nick Tolley, and Finance Manager, Brendan Simpson. We liked the environment, Nick and Brendan so much that we bought two vehicles, a new Ascent and CrossTrek. Yes, any purchase/lease of a vehicle is a business transaction. However, Nick and Brendan were amazing to work with and made the entire experience, a positive experience. They were both kind, courteous, professional, and answered all of our questions. The entire dealership is welcoming, bright, and great to walk into. Thank you Nick & ... Read More

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Google - Nov 2, 2026

Flatirons Subaru is amazing! I was fortunate to work with two of the best, our Sales Team Member/Consultant, Nick Tolley, and Finance Manager, Brendan Simpson. We liked the environment, Nick and Brendan so much that we bought two vehicles, a new Ascent and CrossTrek. Yes, any purchase/lease of a vehicle is a business transaction. However, Nick and Brendan were amazing to work with and made the entire experience, a positive experience. They were both kind, courteous, professional, and answered all of our questions. The entire dealership is welcoming, bright, and great to walk into. Thank you Nick & Brendan for your great support buying our two new Subaru vehicles! We'll be back for two more down the road!

I can't say enough good things about Joseph L. and the exceptional help he provided during what could have been a very stressful weekend. I was driving from Utah to Boulder, Colorado, for a wedding in my modified 2007 Subaru Legacy GT Spec.B when I experienced a fuel pump failure about an hour outside of Boulder. After letting the car cool down several times, I managed to limp it to the Subaru dealership just after the parts department closed. I had called ahead and arranged to purchase some parts, which the dealership kindly made available for me to pick ... Read More

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Google - Oct 31, 2026

I can't say enough good things about Joseph L. and the exceptional help he provided during what could have been a very stressful weekend. I was driving from Utah to Boulder, Colorado, for a wedding in my modified 2007 Subaru Legacy GT Spec.B when I experienced a fuel pump failure about an hour outside of Boulder. After letting the car cool down several times, I managed to limp it to the Subaru dealership just after the parts department closed. I had called ahead and arranged to purchase some parts, which the dealership kindly made available for me to pick up after hours. Unfortunately, once I arrived, I discovered I needed an additional fuel pump. Because my car is modified and requires an aftermarket high-performance pump, finding a compatible replacement wasn't exactly straightforward. This is where Joseph went above and beyond anything I could have expected. On his own personal time, Joseph went out of his way to locate a compatible used fuel pump and bring it back to the dealership. He also made sure I had the tools and support needed to get the car running again. We worked together to replace the pump, and thanks to his generosity and willingness to help, I was able to get back on the road. Thanks to the dealership accommodating my after-hours parts pickup and Joseph taking the initiative to help with a situation that was well beyond a typical parts purchase, I was able to make it to the wedding events and drive all the way back home to Utah. Without that help, my car would have been stranded in Colorado. What impressed me most wasn't just Joseph's automotive knowledge or willingness to help. It was his character. He had absolutely no obligation to go to these lengths for someone he had never met, yet he chose to make a genuine difference in a stranger's day. I sincerely hope Subaru and the dealership's leadership recognize Joseph for his outstanding character, generosity, and the way he represents their organization. You can train someone to be knowledgeable about cars and provide great customer service, but the genuine compassion and integrity Joseph demonstrated are qualities that truly set someone apart. Experiences like this are what build lifelong loyalty to a brand, and Joseph is a tremendous example of that. Thank you, Joseph. You turned what could have been a terrible weekend into an experience I'll never forget.

I had a great experience working with Rhianna at Flatirons Subaru. She was professional, knowledgeable, straightforward, and genuinely easy to work with. No pressure, no unnecessary sales talk, and no runaround—just honest answers, clear communication, and a thorough understanding of what she was doing. I appreciated her direct approach and the fact that she made the entire experience feel comfortable and hassle-free. It's refreshing to work with someone who knows their business and respects your time. I would absolutely recommend Rhianna to anyone visiting Flatirons Subaru.

I recently purchased a new Subaru at Flatirons, and everything went very smoothly. Josh Herbert, my salesperson, assisted with every part of the process, helping me pick the right model and accessories, negotiating the trade in value for another vehicle with his sales manager, providing a competitive quote, and showing me the functions of the new vehicle. There were no surprises, no attempts to upsell, meetings were easy to set up, and I felt in good hands with Josh, who was professional, helpful and friendly.

Josh Curtis provided an authentic, genuinely helpful car-buying experience. Of all the dealerships I contacted, only Josh felt like a real person, not someone reading from a prepared sales script. While other dealerships felt pushy and controlling, I experienced the opposite at Flatirons Subaru.

Very friendly, helpful, and flexible -- offered a discounted rate for the warranty and gave us good advice on what they recommended for my old car. Altogether, an easy-going process. Left with a new car that same day. TY UZI!!!!

Outstanding Customer Service this afternoon with Mr. Cesar Valdez !!! We all need more Cesar’s in our lives! Thank you for your kindness, your efficiency and your knowledge of what to do with our next steps of getting the new battery for our 2015 Subaru! Your patience and ability to solve the problem was so wonderful, with you going out of your way with us today. We are Thankful for YOU Cesar! Laura Ann R -T, Guide Dogs for the Blind Puppy Raiser Conard Metcalf, my wonderful neighbor, North Boulder

Four years ago I had an excellent experience buying my first Subaru here and with every subsequence service or repair I’ve always received the best service. Their customer service and mechanic talent is exceptional - always. Yesterday I went in to trade in that car for a new model and both Maria in sales and Brandon in finance helped make the process both smooth and fun! Their professionalism and commitment to go above and beyond to get me the best deal was so appreciated and I left feeling so good about continuing my relationship with this dealership. I’m ... Read More

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Google - Oct 23, 2026

Four years ago I had an excellent experience buying my first Subaru here and with every subsequence service or repair I’ve always received the best service. Their customer service and mechanic talent is exceptional - always. Yesterday I went in to trade in that car for a new model and both Maria in sales and Brandon in finance helped make the process both smooth and fun! Their professionalism and commitment to go above and beyond to get me the best deal was so appreciated and I left feeling so good about continuing my relationship with this dealership. I’m a customer for life!

I just bought another Suburu at Flatirons after 12 years thanks to Josh Herbert’s patience and support. He was informative and provided information as I changed my focus a few times. It was a process collecting information about cars after such a long time. Models have changed. And of course friends talk about their favorites. There are so many choices, but beauty is in the eye of the beholder. I’ve found what I think will be a good car for me. Thank you, Josh, for hanging in there.

Nick Tolley was extremely helpful in finding our new used Subaru! He laid out all of our options without being pushy and ensured we left the dealership feeling well taken care of. We definitely went to come back to him for our future Subaru needs. Thank you Nick!

Josh Curtis is the man! He helped me get a great deal on my crosstrek and answered any questions with great detail. I checked out a couple dealerships and wanted to work with Josh and Flatirons. Highly recommend!

I have been taking my 22 Subaru to Flatirons for a couple years now and they do an excellent job! Thank you!

He was awesome, excellent service, oh the door quick.

Absolutely loved my experience at Subaru. From my first conversation with Uzi Quiroz, he made purchasing my first car super easy. He was happy to answer all of my questions and I really felt he was keen on making sure I found the right car for our family needs. And the car is a dream, love the new Crosstrek Thank you Uzi, we’ll be back when we need another car!

Nick Tolley was great! Would highly recommend buying a car from him.

I had such a great experience buying my car! This was my first time ever purchasing a car, and Nick made the whole process so easy and stress-free. He was incredibly helpful, patient, and accommodating, especially when a few things didn’t go as planned on my part. I really appreciated how kind and understanding he was throughout the entire process. I couldn’t have asked for a better first car-buying experience. Highly recommend!

Easy process ordering and receiving a new Trailseeker. 5 stars

Fabulous experience with new to Colorado, UZI QUIROZ, at Flatirons Subaru. Thorough, patient, helpful, knowledgeable. So much so that we ended up buying two much needed cars & trading in an old, tired friend.

I recently purchased a 2026 Subaru Impreza from Flatirons Subaru and it was a very positive experience all around. I love my car and am so happy I came here to buy it. My sales consultant was Rhianna Howard, and she was a real pleasure to work with - she and her team did everything to make sure I got the perfect car. The buying process was simple, straight forward, quick and easy to understand, which I really appreciated! I would highly recommend Flatirons Subaru to anyone looking for a great car and great customer service!

Just purchased a CPO outback from flatirons Subaru. I knew that’s what I wanted as this was my 4th Subaru. I had Very specific wants as far as year and mileage and found the perfect car at Flatirons. I can not recommend Uzi Quiroz more! He is absolutely wonderful. Thorough, friendly, helpful and just enjoyable to be around. When you’re spending hours with a person enjoying your time is a huge bonus. Thank you!!

I had a great experience working with Uzi! He was super helpful, professional, and made the entire process easy and stress-free. He helped me find a great car, and I really appreciated his time and effort.

My husband and I had a really great experience with Flatirons Subaru, specifically with Josh Herbert. Josh made our car purchase pleasant and seamless. I highly recommend this Subaru location and Josh as a salesperson. Josh is effective, kind, professional, and also a super chill dude.

I’m 74 yrs old; have purchased dozens of cars and visited dozens of dealers over the years: NOBODY comes close to the quality and service of these guys. My salesman, Mark B., is phenomenal: smart, down-to-earth, responsible, fair, and goes the extra mile to keep me (the customer!) happy. My low-miles, used Subaru Ascent, Touring model, is one of the very best cars I’ve owned. (I gave up on my MB S-class—my 8th, but final Mercedes—when it crossed the $10k repair barrier in less than a year—$2400 water pump, really !?!) My Subaru: Only one issue in 2 years—... Read More

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Google - Oct 6, 2026

I’m 74 yrs old; have purchased dozens of cars and visited dozens of dealers over the years: NOBODY comes close to the quality and service of these guys. My salesman, Mark B., is phenomenal: smart, down-to-earth, responsible, fair, and goes the extra mile to keep me (the customer!) happy. My low-miles, used Subaru Ascent, Touring model, is one of the very best cars I’ve owned. (I gave up on my MB S-class—my 8th, but final Mercedes—when it crossed the $10k repair barrier in less than a year—$2400 water pump, really !?!) My Subaru: Only one issue in 2 years—AC compressor needed replacing. My Subaru extended warranty took care of it, less the reasonable $100 deductible. That is, after a Subaru dealer in Denver closer to my home wrongly demanded a $480 diagnostic fee (total BS). I called Mark at Flatirons who remembered me immediately; he checked warranty and confirmed “There’s no fee to diagnose a problem; bring it back to us!” He put me in touch immediately with their Service Advisor, Jenn R. who kept the Flatirons winning streak going: got my car in immediately; provided great free loaner car; kept me updated routinely on progress; got it out in a couple days. If/when I need to purchase a car to replace my wife’s aging Lexus, there’s only one place I’ll go: Flatirons Subaru in Boulder, back to where the All Stars reside!! How often can you confidently make such an easy, trusting referral for a car salesman and dealer? Well, here it is!! Have a happy drive to Boulder.

Flatirons Subaru get 5 Stars from me! Rhianna was my sales associate, and she sensed the anxiety I was having over making the life-changing decision of buying a new car. The only anxiety I had was whether this was an impulse buy, but that was far from being the case, and I've been greatly rewarded. She referred me to the finance department and they gave me an offer I couldn't refuse, then Brandan made me another great offer for an extended 7 year/100k Bumper To Bumper Warranty, Windshield Repair and Replacement, and Battery/Key Fob Replacement. Evan has also ... Read More

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Google - Oct 6, 2026

Flatirons Subaru get 5 Stars from me! Rhianna was my sales associate, and she sensed the anxiety I was having over making the life-changing decision of buying a new car. The only anxiety I had was whether this was an impulse buy, but that was far from being the case, and I've been greatly rewarded. She referred me to the finance department and they gave me an offer I couldn't refuse, then Brandan made me another great offer for an extended 7 year/100k Bumper To Bumper Warranty, Windshield Repair and Replacement, and Battery/Key Fob Replacement. Evan has also been a huge help in getting me acquainted with all the amazing features that are standard with every Outback. I got an Outback Premium with the Option Package included Two accessories that are absolutely amazıng are the auto-dimming rear view mirror, and the heated steering wheel! Parts and Service have also been very efficient and professional. Thank you Rhianna and The Flatirons Team! Regards, Mike Bilos

Devon was great to work with and wasn’t a high pressure salesman like a lot of the ones out there. Car is in great shape and got a great deal. Thanks

Becca from the service department was a true blessing for us when we had serious issues with our car. She was knowledgeable and informative, helped us with a loaner the entire time they had it, quickly responded to our messages whenever we had questions or needed updates, and helped us through every other part of the process while it was repaired. Thank you so much for everything!

Devon was very patient, informative and helpful. I've purchased dozens of cars in the past and working with him was by far the easiest and most pleasant experience

Literally the best car buying experience I've ever heard of, let alone had myself. I picked out two cars to check out the night before and met with Josh Curtis the next morning. Josh was able to tell me about the cars before I test drove each one. After driving both, Josh ran the numbers for me and was able to tell me what interest rate I could expect (I ended up going through my credit union for the loan because I got a better rate through them). Super low pressure and I felt like I had tons of ... Read More

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Google - Oct 3, 2026

Literally the best car buying experience I've ever heard of, let alone had myself. I picked out two cars to check out the night before and met with Josh Curtis the next morning. Josh was able to tell me about the cars before I test drove each one. After driving both, Josh ran the numbers for me and was able to tell me what interest rate I could expect (I ended up going through my credit union for the loan because I got a better rate through them). Super low pressure and I felt like I had tons of room to make the right decision. The finance guy James was incredible. I usually never get any add-ons to the loan, so it was really nice to not feel pressured to get any. They were able to detail the car and fill it up with gas before I had to leave for work that afternoon, so I drove home in my new car and left my old car so I could pick it up the next day. All of the staff there were amazing and lovely. The coffee/tea/soda station is great and has a little ice machine too.

Nick was such a great person to work with. I had called all of the Subaru dealerships in the metro area looking for a Trailseeker to test drive, with the intention of purchasing one if everything went well. One Saturday afternoon, after speaking with Nick on a quick phone call, he met with me after driving in from Denver and handed me the keys. I took the vehicle for a test drive, and right then I knew I was going to purchase it. Unfortunately, it was the only Trailseeker at the dealership at the time and was not for sale—... Read More

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Google - Oct 3, 2026

Nick was such a great person to work with. I had called all of the Subaru dealerships in the metro area looking for a Trailseeker to test drive, with the intention of purchasing one if everything went well. One Saturday afternoon, after speaking with Nick on a quick phone call, he met with me after driving in from Denver and handed me the keys. I took the vehicle for a test drive, and right then I knew I was going to purchase it. Unfortunately, it was the only Trailseeker at the dealership at the time and was not for sale—only available for test drives. I told Nick exactly what I was looking for, and he did what a great professional should do: he made the entire process easy and seamless. He was honest, communicative, and always willing to answer any questions I had. When my vehicle finally came in from the factory, Nick sent me a quick message. Unfortunately, I wasn’t able to make the drive to Boulder, but after making the proper arrangements, we were able to get the deal done. No bullshit, no blowing smoke, no pressure—just a good handshake and a proper business deal. I would 100% do business with Nick again and would highly recommend him to anyone looking for a vehicle at Flatiron. He made the entire experience exactly what buying a vehicle should be.

We worked remotely from Nebraska to purchase a specific used car from Flatirons. Devon was our sales contact and he was great through the whole process. Great communication and everything went well. I highly recommend working with Flatirons when looking for a vehicle.

Mark was able to assist us with all our questions and concerns and he was a pleasure to work with which made it a good buying experience.

This is the third Subaru I have purchased from Flatirons Subaru and can confidently say that the customer service is top notch. At no point did I feel pressured to purchase and was able to ask questions and explore all of my options to ensure I got the best deal on the vehicle that best suited my needs. Miles in the sales department was friendly, approachable, knowledgeable and just made the entire experience very easy and enjoyable. Highly recommend Flatirons Subaru for new and certified preowned vehicles.

Recently bought a 2026 Subaru Outback Wilderness with Nick Tolley at Flatiron Subaru and was such an incredible experience. He was flexible, honest and worked hard to get me the best deal and feel comfortable. Would absolutely work with him again!

Joshua Herbert was incredibly helpful and kind throughout my car buying process. He was patient with my questions and was extremely prompt to address any queries I had. Highly recommend doing business with him!

Great service

Miles is awesome!!

Mark Berger has sold me 3 Subarus over the past few years. He is a VERY HONEST salesman who has as much integrity as anyone I know. I trust him implicitly and would recommend him to anyone wanting to buy a Subaru.

Amazing experience with FlatIrons Subaru finance group working with James Wells. He had the best price on a Subaru Gold 10-year warranty and was immediately responsive with all of my requests. 24 hours after buying the contract, it was fully executed in the Subaru system and showing up on the MySubaru website. Highly recommended!

No pressure and hassle free used car purchase with Adam Ciotola. They went out of their way to determine the remaining warranty on the vehicle. Reasonable negotiations.

Nick was so great! He made buying my second Subaru so easy and was really helpful throughout the whole process. He even figured out how to get the green forester I wanted even though flatirons didn’t have it the day I wanted to buy it.

Uzi was so helpful! This was my first time buying a new car and he worked with me to get me a payment that looked good and answered all my questions. The managers were honest here too and I appreciated having real talk about different coverage options. 10/10 recommend.

I had a wonderful experience shopping for my new car, everyone was so kind and helpful! They actually care about your experience and follow up regularly to make sure everything is good with your purchase. Rhianna was awesome and so was everyone else I had the pleasure to speak with including Brendan with finance. Highly recommend shopping here whether you’re looking for preowned or new!

Bought a car recently which was an easy process,my salesman & finance manager were professional & very helpful but not pushy at all. I definitely recommend looking for your next car purchase at this dealership...I will be a repeat customer.

Jens was more than helpful - he was a partner in this process. He displayed consistent professionalism and was genuine in his approach with helping us find my wife's car without ever "pushing" the sale. This was our best vehicle purchase experience and we will continue to come back in the future. Thank you, Jens!

I recently bought a new Subaru Forester Hybrid at Flatirons Subaru, working with Josh Herbert. I’d buy a car again from Josh in a heartbeat. From the initial phone call, to the test drive, the follow-up, the negotiation and the actual purchase, Josh was professional, straightforward and friendly. He followed through on outstanding questions and timing of delivery. He was never pushy or condescending. I have bought each of my last 3 cars working through a car broker because I have always disliked the car buying experience but I thought I’d give it a try again this time. I’... Read More

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Google - Sep 16, 2026

I recently bought a new Subaru Forester Hybrid at Flatirons Subaru, working with Josh Herbert. I’d buy a car again from Josh in a heartbeat. From the initial phone call, to the test drive, the follow-up, the negotiation and the actual purchase, Josh was professional, straightforward and friendly. He followed through on outstanding questions and timing of delivery. He was never pushy or condescending. I have bought each of my last 3 cars working through a car broker because I have always disliked the car buying experience but I thought I’d give it a try again this time. I’m so glad I did. I highly recommend seeking out Josh if you are in the market for a Subaru.

I needed a part for my Ascent and called a nearby dealership more convenient to me than Flatirons. I was told that they did not have the part but that it was available at Flatirons. I gave the Flatirons parts department the Subaru part number and had them hold it. I did not ask the price, STUPIDLY believing a Subaru part would be roughly equivalent at all Subaru dealers. BIG MISTAKE. The price at Flatirons was DOUBLE the price at the original Subaru dealer. I did not buy the part and will not again visit Flatirons

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I bought a 2025 Subaru from Flatirons Subaru/Boulder 13 days ago. All is good with the vehicle. But Flatirons has left a bad taste in my mouth. I went in with an approved Bank of America auto loan to seal the deal. Worth noting, Flatirons has a preferred business relationship with this nationwide financial institution. Today I got a call saying the dealership had not received its money. A three-way call with the bank revealed that Bank of America had been waiting for Flatirons to send the purchase contract, exactly as specified in the written instructions accompanying my loan approval. Flatirons ... Read More

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Google - Aug 27, 2026

I bought a 2025 Subaru from Flatirons Subaru/Boulder 13 days ago. All is good with the vehicle. But Flatirons has left a bad taste in my mouth. I went in with an approved Bank of America auto loan to seal the deal. Worth noting, Flatirons has a preferred business relationship with this nationwide financial institution. Today I got a call saying the dealership had not received its money. A three-way call with the bank revealed that Bank of America had been waiting for Flatirons to send the purchase contract, exactly as specified in the written instructions accompanying my loan approval. Flatirons explained that because I chose not to apply for financing through the dealership, they had treated my purchase as a “cash” deal rather than following my bank’s funding instructions. I still don’t understand why. What bothered me more was the solution. Flatirons insisted that I complete a loan application with them today, so they could pull my credit—even though I wasn’t seeking another loan. Again, my bank had already approved my financing, had already pulled my credit, and was simply waiting for the dealership to send the contract so it could release the funds. This was particularly frustrating because during the original negotiations I had repeatedly been encouraged to finance through Flatirons. I repeatedly declined because I already had my loan. So here we were today, the dealership was still unpaid, my bank was still waiting for the contract, and I found myself completing the very dealership credit application I had previously declined. For reasons I still don’t understand, this became a requirement to get the transaction finalized. Literally, all Flatirons Suburu/Boulder needed to do to initiate funding of my already-approved loan was send the contract to my bank. I had also put more than half of the purchase price down. My credit is exceptional. Hmmmm. As is often the case, I realized afterward what my move should have been at the time. I should have played my own stubborn hand and said, “You can have the car back.” Seriously, why make what should have been an easy-peasy deal this stressful? I never have encountered such a crazy and convoluted car purchase. This customer doesn’t feel valued. I do not recommend this dealership. Go somewhere that puts the customer first.

Brought a 2024 Solterra in for an AC that only blows cold air when the car is cold, or it’s cold outside, or sometimes when the car is moving and also for Apple Car Play that keeps dripping unexpectedly. First, the service guy called me Sir. I’m a woman. When I then called him Ma’am in return to break the tension, he quickly became short with me. I asked them to keep the car out in the heat all day and let it get hot before testing. They brought the car in and “ran tests” on it at 10... Read More

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Google - Aug 22, 2026

Brought a 2024 Solterra in for an AC that only blows cold air when the car is cold, or it’s cold outside, or sometimes when the car is moving and also for Apple Car Play that keeps dripping unexpectedly. First, the service guy called me Sir. I’m a woman. When I then called him Ma’am in return to break the tension, he quickly became short with me. I asked them to keep the car out in the heat all day and let it get hot before testing. They brought the car in and “ran tests” on it at 10am and determined the AC was working fine. They told me that the computer diagnostics told them nothing was wrong, they couldn’t replicate the problem (at 10 in the morning in temperate conditions), and since Subaru didn’t have any recalls on it, there was nothing wrong. They never called to tell me it was “done”, I had to call for an update and was on hold for a solid 5-7 minutes before anyone could tell me what was going on. Overall, felt like they didn’t do anything beyond the absolute minimum to see what they could find and told me to bring it back in when the problem is actually happening, but that they won’t be able to just “squeeze me in.” Absolutely underwhelming experience and felt disrespected and dismissed by the service team. Do not recommend.

Absolutely Garbage so called professional sales and finance team tried to stick my son with a $7,000 18.89% interest rate with a 750 credit score on a used vehicle. Stay away from Drew and James. We went on to a completely different dealership 30 minutes late and got my son a brand new Lexus at 4% with zero down and no cosigner with very low payments. #Con artist!!!!!

Go to longmont subaru instead, way more helpful and dont try to scam you. Flatirons didnt provide us with the requested services and repeatedly tried to tell us things were "normal", upon taking to longmont they acknowledged and addressed all our issues. Flatirons was fine for oil changes, but if something is actually wrong, they will avoid it.

This review is long over due, but this place is shady all around. We purchased our car here a few years ago and I’m honestly still mad about how the dealer lied to us about the condition of our vehicle. We were told the car had all brand new tires when we purchased. Nope. Took it to a tire shop within the last year and the tires were all the original manufacturer tires from the original vehicle except for one. Same experience with the service center. We brought our car in for an oil change the same year we ... Read More

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Google - Jun 19, 2026

This review is long over due, but this place is shady all around. We purchased our car here a few years ago and I’m honestly still mad about how the dealer lied to us about the condition of our vehicle. We were told the car had all brand new tires when we purchased. Nope. Took it to a tire shop within the last year and the tires were all the original manufacturer tires from the original vehicle except for one. Same experience with the service center. We brought our car in for an oil change the same year we purchased, to check the vehicle over and to replace the windshield wipers because the rubber was coming off. I waited in the waiting area for about an hour. They then told me my car was ready to go. After that my expectation is for the services I requested to be completed right? Nope. After getting to my vehicle and talking with them, they did not do the oil change and did not replace my wiper blades. Insanity.

I understand it was later in the day, but my experience with Jake Loud, the used car manager, was extremely disappointing. His attitude came across as rude, condescending, and unnecessarily aggressive. Instead of feeling helped through the process, I felt pressured and bullied into agreeing to something I was not comfortable with. Unfortunately, he completely lived up to the negative stereotype people have about used car managers. I ended up going to a different Subaru dealership where I was treated with professionalism and respect, something that was clearly lacking here. I would strongly encourage management to take customer communication and ... Read More

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Google - May 6, 2026

I understand it was later in the day, but my experience with Jake Loud, the used car manager, was extremely disappointing. His attitude came across as rude, condescending, and unnecessarily aggressive. Instead of feeling helped through the process, I felt pressured and bullied into agreeing to something I was not comfortable with. Unfortunately, he completely lived up to the negative stereotype people have about used car managers. I ended up going to a different Subaru dealership where I was treated with professionalism and respect, something that was clearly lacking here. I would strongly encourage management to take customer communication and professionalism more seriously.

Scheduling an appointment for oil change and new tires was a waste of time and pointless. When I arrived for my appointment, the advisor checked I was in their system but didn't seem to look at any other information for my appointment. I had to re-iterate I scheduled an oil change and new tires (why couldn't he read this in the appointment I scheduled? why is this new information?). He checked the size of my tires and model but I already ordered them online, why would he need to do any of that? Maybe to confirm it's ... Read More

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Google - Apr 17, 2026

Scheduling an appointment for oil change and new tires was a waste of time and pointless. When I arrived for my appointment, the advisor checked I was in their system but didn't seem to look at any other information for my appointment. I had to re-iterate I scheduled an oil change and new tires (why couldn't he read this in the appointment I scheduled? why is this new information?). He checked the size of my tires and model but I already ordered them online, why would he need to do any of that? Maybe to confirm it's the right size? Apparently not, because they didn't have the tires I ordered in stock. Conveniently, the only tires they DID have in stock were +$200. The one brand that matched my car weren't even the same model as what I had originally ordered. I had to talk to a different advisor to ask why the quote that was emailed to me didn't match the one I was given. It was then I learned they have two inventories(?). One inventory for 'walk-ins' and another for 'online' orders. Well, they STILL didn't have what I ordered in stock. Why was I able to schedule an appointment if they weren't going to have the tires I ordered in stock? Why wasn't I notified that, 'hey, we can't actually provide this service today, do you want to reschedule?'. Extremely dissatisfied with the waste of time and seemingly negligent upselling.

I brought my car in for a PPI because I assumed I would be able to trust flatirons subaru. They said the car was all good but needed new brakes and TPMS sensors. Turns out it also needs a new clutch, fly wheel and slave cylinders and now it will cost me $4000 to fix and cannot be returned. I wouldn’t have kept the car if I would have been told about these upcoming repairs.

2nd update Do not buy their warranties. We have to activate our Forever Batteries for the warranty to be honored and we cannot figure out how to do it. We basically paid $600 for a big headache. I downloaded the MySubaru App to look at my lifetime warranty in detail and it doesn't really cover anything of value past the original warranty. That was $2,600 wasted. I also bought the windshield warranty and I haven't had to use it but I'm concerned that when I need to they are not going to honor it based on reviews I've ... Read More

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Google - Mar 5, 2026

2nd update Do not buy their warranties. We have to activate our Forever Batteries for the warranty to be honored and we cannot figure out how to do it. We basically paid $600 for a big headache. I downloaded the MySubaru App to look at my lifetime warranty in detail and it doesn't really cover anything of value past the original warranty. That was $2,600 wasted. I also bought the windshield warranty and I haven't had to use it but I'm concerned that when I need to they are not going to honor it based on reviews I've read on Reddit. That was $1,500 Shame on us for not doing our research up front, but we felt pressured by the finance person and we were exhausted. So we just bought the warranties and rolled them into our loan. Our loan would be paid off right now if we had not done that. Lesson learned and lesson shared. This time I am changing my stars from a 5 because Josh was a nice guy to a 1 because we feel like we were pushed into the warranties and that they were not explained to us properly by the Finance person. UPDATE We took our new Subaru into the service center for the Clear Coat to be applied. And we were so disappointed that instead of leaving the vehicle inside,they left it outside in a snowstorm. Not only did we not get to see our car looking really nice, we were told we could not have water on it for 72 hours??? I won't change my rating because of how good my purchasing experience was, but I will never bring my car back to the Service Center in Boulder again. I just thought I'd let you know they are making you look bad.

I’m l to ask about a simple software programming for a pre-installed remote starter—a 30-minute job with zero parts or consumables required—and was quoted $350. Charging that much for a labor-only software flash is unreasonable. I’d recommend shopping around before committing to these rates.

Went in to get routine service and ended up needing to get a lug nut and bolt replaced. They doubled the labor rate for the bolt replacement despite the same person being listed as having done the routine service. Extremely disappointing after having gone to them for service for 5 years

ZERO stars for Flatirons Subaru, Devon in sales and the sales manager from 1/31. I think his name was Jason. I made an appointment to test drive a used vehicle and was told at the time of booking the appointment to please let them know if I could not make it. I arrived on time. After giving Devon my proof of insurance and license, it took him nearly 30 minutes to bring the car to the front. He said the fob was dead so he had to put a new battery in it. When we went to test drive the vehicle, it ... Read More

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Google - Jan 31, 2026

ZERO stars for Flatirons Subaru, Devon in sales and the sales manager from 1/31. I think his name was Jason. I made an appointment to test drive a used vehicle and was told at the time of booking the appointment to please let them know if I could not make it. I arrived on time. After giving Devon my proof of insurance and license, it took him nearly 30 minutes to bring the car to the front. He said the fob was dead so he had to put a new battery in it. When we went to test drive the vehicle, it wouldn’t start. I told him I did not want that car and it was a waste of my time after driving 30 minutes to test drive this car. Devon’s response was, “SAME”. This was a highly unprofessional remark and he should be reprimanded for it. How can it possibly be a waste of his time if this is his job? A training sales person was also with us and witnessed this remark. They should have checked the car to make sure it would start well before my appointment. If they had done this, they should have contacted me and told me in advance this car was not operational. Then I called the sales manager after I left. He said if I had waited 8 more minutes, he had a new battery in it. So he’s blaming me, saying it’s my fault for not waiting after all that. He should be reprimanded for even implying it’s my fault. If they would have been up front from the start, things would have been different. I hope they learn a valuable lesson, or their used car sales will continue to fall. Upper management at Subaru will be hearing from me directly.

My daughter went to Flatirons Subaru for an oil change, which is advertised on their website for $69.95. After the service was completed, the service technician (Mathew Diaz) told her the total was $98.88. The technician was intimidating and dismissive toward our young daughter, so she asked him to call her father and refused to pay the inflated price. Only then did he lower the cost. The final total for the advertised $69.95 oil change was still $82.67. This felt like a clear intimidation tactic toward a young female customer and constitutes false advertising. Shame on Subaru.

Took my car for a quote to possibly get work done (to inspect the engine and quote me for possible head gasket replacement), came back and picked up the car few days in coolant starts spraying on the engine. After inspecting it there was a crack on the top of the radiator where the coolant comes in. The neck was cracked too, it looked like hose was removed (it came off so easy it was a tell tale sign that had been touched). Took the car back to the dealership and stated that I think the technicians cracked the radiator. ... Read More

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Google - Jan 15, 2026

Took my car for a quote to possibly get work done (to inspect the engine and quote me for possible head gasket replacement), came back and picked up the car few days in coolant starts spraying on the engine. After inspecting it there was a crack on the top of the radiator where the coolant comes in. The neck was cracked too, it looked like hose was removed (it came off so easy it was a tell tale sign that had been touched). Took the car back to the dealership and stated that I think the technicians cracked the radiator. Service person said that’s not possible. Surprising thing was they didn’t even have a record of me being there 10 days prior. In the end it’s my word against theirs, maybe this is coincidence or maybe not but definitely left me wondering.

This dealership will con you and lit to you. I would not buy anything from them…beware.

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If I didn't have experience buying vehicles, this would've been a 5 star review like so many others on this page. My friend would have paid the payment she wanted, had a pleasant experience, and been blissfully ignorant that she was overpaying. I beg anyone who goes here to heavily review the numbers presented, and be well informed on what you should expect the price and payment to be on your vehicle. Our experience with Severine was genuinely alarming. My friend made the mistake of telling her that the max payment she wanted was to be around $500/month. The ... Read More

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Google - Nov 22, 2025

If I didn't have experience buying vehicles, this would've been a 5 star review like so many others on this page. My friend would have paid the payment she wanted, had a pleasant experience, and been blissfully ignorant that she was overpaying. I beg anyone who goes here to heavily review the numbers presented, and be well informed on what you should expect the price and payment to be on your vehicle. Our experience with Severine was genuinely alarming. My friend made the mistake of telling her that the max payment she wanted was to be around $500/month. The vehicle she was looking at typically leases for about $399/month, yet the numbers Severine presented came in just under $500/month. When I questioned the discrepancy, Severine claimed the increased payment was simply due to taxes, that my friend had good credit, and was even getting a discount off the msrp. However, even with the limited information she provided, it was obvious the numbers contained approximately $4,000 in unexplained added costs that had no clear justification. In my opinion, this would have resulted in my friend paying thousands above a normal lease payment for no valid reason whatsoever. Despite asking multiple times for a full itemized breakdown, Severine refused to provide it. Each request was met with vague, evasive answers. The moment we pushed harder for transparency, and asked for an answer better than "taxes", her demeanor shifted instantly from polite and friendly to openly irritated and defensive. It got to the point where she actually said quote "I'm not doing this" and got her finance manager to come negotiate the car. Feeling uncomfortable, we stepped outside to talk. While outside, we searched online and found the exact same vehicle, same trim, same options, same color, and same window sticker at another dealership. I called that dealership and asked for a full lease breakdown. Within minutes, I got a text with the complete itemized numbers that Severine repeatedly refused to give us, and that lease started at $380/month, not anywhere near $500. This was their opening offer, far below Severine's "final" offer. To double-check what we were seeing, I took a photo of the papers Severine had shown us and uploaded it to ChatGPT (which I highly recommend anyone do before signing anything. While I have extensive experience in purchasing from dealerships, I wanted to confirm what I was seeing and also show my friend). It came back saying in its assessment, the deal contained unexplained fees, the numbers were not transparent, and that based on the data provided (it wrote to me in all caps), that it was not a good deal, and the payments were way to high for this car. The contrast between dealers and the lack of honesty we experienced was staggering. I highly recommend you take the hour drive to Greely, where you'll be met with honesty and transparency. That hour drive saved my friend a total of almost $7,000. In my opinion, the way these numbers were handled was completely unacceptable and demonstrated a serious lack of transparency. Anyone considering working with this salesperson should demand a full written breakdown of every number before agreeing to anything. Our experience with them suggests you may not be shown everything upfront. (In the screenshot uploaded, it read the price as 465/month. What my friend was offered, was actually $485/month. However again, had we not known better my friend would've walked out happily with her new car and been another 5 star review.)

Don't even bother with their service department, if you have a warranty issue bring it to a different dealership. We keep having the same experience where we bring an issue to this place and the technicians are like wE hAvE nO iDeA wHaTs wRoNg then we bring it to SuperRupair and they can immediately identify the issue. Last time they did their thousand point inspection they somehow missed the fact that we had a broken sway bar. Super Rupair found that immediately. It's not much to ask for a service department to say some intelligent things about your ... Read More

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Google - Nov 21, 2025

Don't even bother with their service department, if you have a warranty issue bring it to a different dealership. We keep having the same experience where we bring an issue to this place and the technicians are like wE hAvE nO iDeA wHaTs wRoNg then we bring it to SuperRupair and they can immediately identify the issue. Last time they did their thousand point inspection they somehow missed the fact that we had a broken sway bar. Super Rupair found that immediately. It's not much to ask for a service department to say some intelligent things about your car when you bring it in, and it's disappointing when they are unable to do that. There is no way that this service department could survive as an independent operation, and it's clear why SuperRupair has been so successful. The difference is clear. Skip this dealership.

It took them 2 hours after my appointment to even look at my car. I had to constantly go check with my service technician since they did not provide me with updates, and 2 hours after my appointment they still had not even seen my car yet. Only after telling them that I want my car back and I could watch a youtube video and do it myself did they actually start working on my car. It only took them 10 minutes to fix it, could have been out of there hours ago. Next time I’ll make the drive out to Mike ... Read More

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Google - Sep 2, 2025

It took them 2 hours after my appointment to even look at my car. I had to constantly go check with my service technician since they did not provide me with updates, and 2 hours after my appointment they still had not even seen my car yet. Only after telling them that I want my car back and I could watch a youtube video and do it myself did they actually start working on my car. It only took them 10 minutes to fix it, could have been out of there hours ago. Next time I’ll make the drive out to Mike Shaw Subaru, they have much better customer service and won’t wait 2 hours after the appointment to look at my car.

Do not trust this dealership! They completely lied to me about the range on the Solterra and misrepresented it in many other ways. Talk me into buying a car that is completely not what I requested.

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No prices on any of their cars. Walking around the lot, no salesman and no prices. Why? Not a great way to market your inventory.

I brought my Subaru in for an oil change using a discount coupon for a synthetic oil special at $69.95 + tax/supply etc. When I arrived, I confirmed that they would use 5W-30 synthetic, which is the oil recommended for my model year. The service advisor gave me a quote for $120 + tax/supply etc. instead. When I asked why they wouldn’t honor my coupon, he claimed it was valid only for 0W-20 synthetic, and that 5W-30 was “more expensive.” That didn’t sound right, so I asked the advisor to hold on and I went directly to the parts department ... Read More

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Google - Aug 14, 2025

I brought my Subaru in for an oil change using a discount coupon for a synthetic oil special at $69.95 + tax/supply etc. When I arrived, I confirmed that they would use 5W-30 synthetic, which is the oil recommended for my model year. The service advisor gave me a quote for $120 + tax/supply etc. instead. When I asked why they wouldn’t honor my coupon, he claimed it was valid only for 0W-20 synthetic, and that 5W-30 was “more expensive.” That didn’t sound right, so I asked the advisor to hold on and I went directly to the parts department in the same dealership. They confirmed that 5W-30 costs $9.44 per quart, while 0W-20 actually costs more at $9.80 per quart. When I confronted the service advisor with this information, he finally agreed to honor the coupon. This experience felt deceptive and dishonest. If I hadn’t questioned their claim, I would have been overcharged. I will never service my car here again. Be aware and always double-check what they tell you.

I went in to have an oil change, get my turn signal bulbs replaced. Now, of the turn signal bulbs doesn’t work! Did they even check?! Also the quoted me $1075 for new tires!

Great car but we are going on a month now for not having access to the My Subaru app. Causing a huge headache that we don’t need. They completely messed up our account when we bought the car and even the tech people at Subaru support can’t figure it out.

These are the kind of car sales people you worry about. Looking to get as much money as possible out of you. Luckily I was working with another dealership. They couldn't think of anyway to help me until the other dealership did. And claimed they could "save" me money when it was just removing extras I wanted. Go to Longmont (or any other dealership) if you want to avoid that feeling that you are being ripped off. 2 stars for cleanliness.

After waiting for over an hour to have my shaved tire put on, I was informed that they never ordered it. It was paid for weeks ago and the Subaru worker on the phone told me it was in the shop. Very annoyed!!

Bought a Subaru from them 2 years ago, the new air filter they put in was completely crushed and they didn’t wanna replace it. But my whole reason for writing a one star review is that come to find out what they did during financing was illegal. They told me that they could not finance me without an extended warranty because I had 3 cars. So they lied about the warranty being required so makes me wonder what else they lie about.

NEVER GO HERE, I have been dealing with these people for months because every time I bring my car to them they break something new on it, first they replace my engine but neglect to give me a new oil pan which turned out to be warped and non-functional, then they quoted me only a few days for a repairs which took upwards of two weeks and caused me to cancel a road trip which had been planned around the given timeframe. And when I did finally get the car back I had to bring it back the same day ... Read More

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Google - Jun 10, 2025

NEVER GO HERE, I have been dealing with these people for months because every time I bring my car to them they break something new on it, first they replace my engine but neglect to give me a new oil pan which turned out to be warped and non-functional, then they quoted me only a few days for a repairs which took upwards of two weeks and caused me to cancel a road trip which had been planned around the given timeframe. And when I did finally get the car back I had to bring it back the same day as they had forgot to attach my charge pipe and tighten my intake manifold. They also put new tires on my wheels during this time which was the worst choice I’ve ever made. As during my drive across country (which I had informed them I was taking) my rear wheel lost 3 of 5 lug nuts and sheared a stud off entirely while on the freeway and my whole wheel nearly fell off, this not only cost me further repairs but also an entire set of wheels I had for my car which are no longer in production. Please I beg everyone to never go to this dealership, they are scummy and couldn’t care less about their customers safety.

I have been coming to this dealership since 2017. It is hands-down the best car dealership I have ever dealt with. I trust them to be honest with me about whatever is going on with my vehicles. I cannot say enough about their customer service over the years. They are doing it right! It is almost like an fun outing for me to take my car in. I can either choose to wait in the waiting area they have -which is lovely, or be dropped off in Boulder somewhere by their shuttle service and picked up when I am ready. I ... Read More

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DealerRater - Jun 3, 2025

I have been coming to this dealership since 2017. It is hands-down the best car dealership I have ever dealt with. I trust them to be honest with me about whatever is going on with my vehicles. I cannot say enough about their customer service over the years. They are doing it right! It is almost like an fun outing for me to take my car in. I can either choose to wait in the waiting area they have -which is lovely, or be dropped off in Boulder somewhere by their shuttle service and picked up when I am ready. I drive up from downtown Denver and it is totally worth the drive.

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I had an excellent experience buying my new Crosstrek at Flatirons Subaru. Shane made the buying and trade-in process smooth.

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Devon helped me sell our Subaru to Flatirons. He was fair and professional during the negotiation ad we were able to get a good price for our car. He even braved the snow with me to move our ski rack. The process was easy and Devon was great!

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We worked with Fred Rudd at Flatiron Subaru, and it was a great experience. His personality and candor helped us navigate a long and complicated process, and his willingness to work with us made our goal of owning a new Subaru a success. Fred went above and beyond to make sure we got the car we wanted. I would highly recommend Fred and Flatiron to anyone in the Boulder area.

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After an oil change and inspection my key fob stopped working. They said it needed the battery replaced "it must have died just when you got here." So I replaced it for 7$, not a big deal... still not working but I had to leave. They reassured me: "That's weird, I'll leave a note in the system for you" came back a week later and they say I need a new key fob, $475, nothing else we can do. So here I am. Locksmith can replace it for 160... All other experiences have been okay, nice facility, ... Read More

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Google - Apr 1, 2025

After an oil change and inspection my key fob stopped working. They said it needed the battery replaced "it must have died just when you got here." So I replaced it for 7$, not a big deal... still not working but I had to leave. They reassured me: "That's weird, I'll leave a note in the system for you" came back a week later and they say I need a new key fob, $475, nothing else we can do. So here I am. Locksmith can replace it for 160... All other experiences have been okay, nice facility, but unable to rectify an issue they seemingly contributed to? C'mon

Travus and Flatirons were amazing in helping me get my dream vehicle. Great to work with!

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Had a very bad experience with this dealership as a whole. Ian Scott and Ian Mangan will lie to you straight in your face and management will do nothing about it.

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Be incredibly careful with this organization I signed a quote that they gave me that included work that they claimed is covered under warranty that had no additional terms and conditions. I approved $200 worth of work and when my partner went to pick it up they tried to charge her charge her 10 times the amount approved in the quote. Now I’m going to have to go to court to fight this. I’m fortunate enough to have a signed contract though. With the extra charges crossed out I’ll update this to link a hosting to what they’re ... Read More

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Google - Mar 20, 2025

Be incredibly careful with this organization I signed a quote that they gave me that included work that they claimed is covered under warranty that had no additional terms and conditions. I approved $200 worth of work and when my partner went to pick it up they tried to charge her charge her 10 times the amount approved in the quote. Now I’m going to have to go to court to fight this. I’m fortunate enough to have a signed contract though. With the extra charges crossed out I’ll update this to link a hosting to what they’re doing. If you have any one at risk, make sure to tell them to avoid this dealership.

Be incredibly careful with this organization I signed a quote that they gave me that included work that they claimed is covered under warranty that had no additional terms and conditions. I approved $200 worth of work and when my partner went to pick it up they tried to charge her charge her 10 times the amount approved in the quote. Now I’m going to have to go to court to fight this. I’m fortunate enough to have a signed contract though. With the extra charges crossed out I’ll update this to link a hosting to what they’re ... Read More

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DealerRater - Mar 20, 2025

Be incredibly careful with this organization I signed a quote that they gave me that included work that they claimed is covered under warranty that had no additional terms and conditions. I approved $200 worth of work and when my partner went to pick it up they tried to charge her charge her 10 times the amount approved in the quote. Now I’m going to have to go to court to fight this. I’m fortunate enough to have a signed contract though. With the extra charges crossed out I’ll update this to link a hosting to what they’re doing. If you have any one at risk, make sure to tell them to avoid this dealership.

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Don’t buy anything from Ian Scott. Don’t trust him. He plays dumb and is a con artist. He totally played me and sold me a car with a bad warranty. DO NOT TRUST OR BUY ANYTHING FROM IAN SCOTT. Additionally Ian Mangan is also a con artist. They are playing the same game of good guy and bad guy. Two peas in a pod. IAN MANGAN IS A CON ARTIST!!! The dealership won’t take steps to correct it. I have tried but they are ignorant. Typical sleazy car salesman experience. Months later I am still paying extra ... Read More

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Google - Mar 8, 2025

Don’t buy anything from Ian Scott. Don’t trust him. He plays dumb and is a con artist. He totally played me and sold me a car with a bad warranty. DO NOT TRUST OR BUY ANYTHING FROM IAN SCOTT. Additionally Ian Mangan is also a con artist. They are playing the same game of good guy and bad guy. Two peas in a pod. IAN MANGAN IS A CON ARTIST!!! The dealership won’t take steps to correct it. I have tried but they are ignorant. Typical sleazy car salesman experience. Months later I am still paying extra for the lies they sold me!!!

Travus Borek and team were wonderful! Travus was very knowledgeable and thorough it what he’s was showing us. Transparent and up front while showing us the value in what we were buying but also understanding our situation. It was a plus that our daughter loved the Chewbaru!

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I recently purchased my first new vehicle from Flatirons Subaru: 2025 Crosstrek Premium. The service and transparency that I received from James was unmatched. I was given by far the best deal in town, and wasn't pressured into buying any dealer add-ons or additional insurance policies. On top of all that I was in and out relatively quickly. I would highly recommend this dealership to anyone looking to purchase their first Subaru.

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Avoid this location. Bought absolutely all the coverage that I could, but they still inexplicably charged me for an oil change. Subaru customer service said that should have never happened. Expect commission hungry service people as a result. Rude when asked why charged for the oil change, saying "too bad." Also waited for over 3 hours for the oil change. This was even after I scheduled this appointment. They gave absolutely no care for me as a paying customer. Do not recommend at all.

Kyle was very kind and informative when it came to helping me replace my car that broke down.

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WOW - so disappointed. I recently bought a used car (private party) for my son which had already been inspected by Super Rupair (whom I gave 5-star review) prior to the purchase. They indicated an issue that they said might be under warranty. So I brought the car to Flatirons Subaru. Unfortunately they would not cover the issue under warranty but then told me that my rear brakes were at 2.5mm and needed replacement. I asked them to double check, stating that Super Rupair had just looked at them and noted 4mm and plenty of life. They said they double ... Read More

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Google - Oct 12, 2024

WOW - so disappointed. I recently bought a used car (private party) for my son which had already been inspected by Super Rupair (whom I gave 5-star review) prior to the purchase. They indicated an issue that they said might be under warranty. So I brought the car to Flatirons Subaru. Unfortunately they would not cover the issue under warranty but then told me that my rear brakes were at 2.5mm and needed replacement. I asked them to double check, stating that Super Rupair had just looked at them and noted 4mm and plenty of life. They said they double checked and it was "2.5mm to be exact". Well, back to Super Rupair who actually took the brake pads off and showed me the measurement of 4.25mm. DO NOT TRUST FLATIRONS SUBARU!

Kyle is great to work with - very knowledgeable about the cars he sells and he took great care of me during my test drive and purchase of my CrossTrek! I can tell that he loves workin at Flatirons Subaru and the Subarus that he sells!

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I would give them negative stars if that was a choice. They sold a vehicle to someone using my husband's name. When my husband found out that someone bought a vehicle in his name, he contacted this place right away and did everything that he needed to do to prove that it wasn't him. Flatirons Subaru has not been helpful at all in trying to solve this issue and are trying to make us pay for the vehicle that we did not purchase. All we are asking for is for them to work with us to help resolve ... Read More

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DealerRater - Sep 19, 2024

I would give them negative stars if that was a choice. They sold a vehicle to someone using my husband's name. When my husband found out that someone bought a vehicle in his name, he contacted this place right away and did everything that he needed to do to prove that it wasn't him. Flatirons Subaru has not been helpful at all in trying to solve this issue and are trying to make us pay for the vehicle that we did not purchase. All we are asking for is for them to work with us to help resolve this issue, but all they care about is money and not helping us. Be careful if you decide to purchase a vehicle from this place.

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Just purchased a 2024 Crosstrek Sport from Shane at a very fair price. The entire process was a extremely pleasant experience compared to some other dealership experiences I've had over the years. No pressure and no surprises. He was able to track down one with the exact specs I was requesting and was great at keeping me up to date on its incoming status. He never tried to push me into a slightly different one they already had on the lot, I truly appreciated that. Flatirons is certainly not the closest Subaru dealership to me but was well worth the ... Read More

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DealerRater - Sep 17, 2024

Just purchased a 2024 Crosstrek Sport from Shane at a very fair price. The entire process was a extremely pleasant experience compared to some other dealership experiences I've had over the years. No pressure and no surprises. He was able to track down one with the exact specs I was requesting and was great at keeping me up to date on its incoming status. He never tried to push me into a slightly different one they already had on the lot, I truly appreciated that. Flatirons is certainly not the closest Subaru dealership to me but was well worth the drive. Thanks again Shane. TomL

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I really enjoyed my experience with Flatirons Subaru. From walking in the door, every employee was courteous and welcoming. Albeit, a bit of of the way coming from Denver, I can say without hesitation that they are worth going out of the way for when considering owning a Subaru.

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I was assigned to Kyle via internet sales and got a price quote through true car. Kyle had us in and out in about 2 hours or so! Excellent service and no hard sell with anything. I knew what I wanted, and Kyle made sure I got everything exactly as specified without a hassle. Great communication too! Even after my purchase, Kyle followed up several times to make sure everything was ok. Highly recommend!

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